FAQs
Here you'll find answers to frequently asked questions. If your question isn't listed, please email us at b2bshop@estal.com
Do I need to create an account to make a purchase?
No, it isn't necessary. You can make a purchase without registering. However, we recommend registering for a smoother shopping experience. You'll also be able to manage your order history, track your order status, and other preferences.
If you'd like to create an account, you can click here.
How do I buy on B2B SHOP?
- Choose the sector and the items you want.
- Configure your bottle by colour, mouth type and capacity, and select the quantity you want. Once set, click the "Add to cart" button.
- In the top right corner of the screen, you can see how many items are in your cart. To view the items, click the cart icon and a summary will appear. To continue with your purchase, click "Checkout".
- On the first screen, please fill in your delivery address details and select the shipping method.
- On the second screen, you need to specify the payment method. If your billing address is different from your delivery address, you can change it here. After checking all the details, click the "Complete purchase" button to confirm your order.
- On the last screen, you'll see the confirmation and your order number. You'll also receive an email with all this information.
Do prices include shipping costs and applicable taxes?
Prices do not include shipping costs. Once you specify the delivery destination, you'll be able to see the shipping cost.
Prices do not include Value Added Tax (VAT) or any other tax, duty, tariff or surcharge. You'll see the tax amount before completing payment.
How can I check my order status?
You can track your order from the personal area of your Estal B2B SHOP account, as well as check your order history and status. If you haven't registered, you can contact us directly and we'll be happy to help.
When will I receive my delivery?
Delivery times vary depending on the delivery area:
- Spain: 7 business days (+5 days for the Balearic and Canary Islands)
- EU: 10 business days (+5 days for Ireland)
- UK: 10 business days
Track your delivery
Once your order has shipped, our Customer Service team will contact you with the tracking number so you can follow your delivery.
What payment methods does B2B SHOP offer?
In our online shop you can pay by credit or debit card, PayPal or bank transfer.
Is it safe to make payments on B2B SHOP?
Yes, completely. At B2B SHOP we've put every necessary security measure in place so you can shop with confidence. When you browse B2B Shop, all the information and personal data you submit is transmitted to our server encrypted via SSL (Secure Socket Layer).