Shipping Policy:

• All orders will be processed within 7 to 15 working days from the date of order confirmation.
• Preparation includes careful inspection and packaging of the glass bottles on pallets to ensure their safety during transport.

• Shipments will be handled by Dachser for Spain and the EU, and by Europa Warehouse for the United Kingdom, specialising in the safe handling of fragile products such as glass bottles.
• A tracking number will be provided to the customer once the order has been dispatched.

• Shipping costs will be calculated based on the total weight of the order, its dimensions and the recipient’s address.
• Customers will be informed of the shipping costs for 4 pallets before confirming their order.If more than 6 pallets are required, the shipping cost will be confirmed by email.
• It is essential that the customer informs us in advance of any delivery location with difficult access before making the purchase, so that this can be taken into account to ensure correct delivery. 
• In such cases, an additional charge will apply for this service.

• Deliveries will be made to the address provided by the customer when placing the order.
• Authorised personnel must be present at the delivery location to receive and unload the goods and sign the proof of receipt.
• Delivery includes a tail-lift service for unloading pallets.
• The order is shipped palletised and shrink-wrapped on one or more wooden pallets.
• Delivery times apply to working days only (no deliveries will be made on Saturdays, Sundays or public holidays).
• Our B2BShop serves 29 countries across the European Union and the United Kingdom. Customers wishing to purchase online must first check that their delivery country is included in the drop-down list.
• If the goods cannot be delivered due to the recipient’s absence or refusal, incorrect information, or non-payment of amounts relating to the shipment, responsibility will lie with the recipient. The recipient will be required to bear all costs arising from the incident, including storage, carriage, customs insurance and return to origin, among others.
• For orders collected from our warehouses, the customer must confirm the collection date 48–72 hours in advance and, upon arrival at the warehouse, present the Loading Order (ORC) provided by Easypackstore for the ES and EU stores, and by ESTAL UK for the UK store.
• Stock availability is not guaranteed once 10 working days have elapsed from the confirmed collection date.

• Some locations may be subject to special shipping restrictions. 
• Customers will be informed of any restrictions before completing their purchase.
• These policies are designed to ensure an efficient and secure shipping experience for customers purchasing glass bottles on pallets.

Cancellation Policy

• Customers have a period of 24 hours from the time the order is placed to request a cancellation.
• Cancellation requests must be submitted in writing by email to b2bshop@estal.com.
• After the 24-hour period, orders will be considered final and cannot be cancelled.

• Cancellations will not be accepted once the order has been dispatched.
• If the customer wishes to return the order after receiving it, our standard returns policy will apply (set out separately).

• Customers may request modifications to their order, such as changes to the quantity or type of bottles, before the order has been processed for dispatch.
• Modifications must be communicated as soon as possible and will be subject to approval by our company.
• All reasonable efforts will be made to accommodate order modification requests.

• Refunds will not be offered for order cancellations that do not comply with the terms set out in these policies.

• In exceptional circumstances, such as system errors, stock issues or situations beyond our control, we reserve the right to cancel or modify an order at any time.
• In such cases, we undertake to contact the customer promptly and offer alternative solutions, such as a full refund or the delivery of a similar product.

Returns Policies:

• The customer has 15 days to check that the material received is correct according to the product and palletisation specifications and that it is in good condition.
• The warranty for manufacturing defects on any product is 6 months from the date of delivery.
• Easypackstore has quality standards, technical specifications and protocols associated with all its products, which are available to customers upon request. Unless otherwise agreed with the customer, Easypackstore’s AQL standards shall be considered the official applicable standards.

• The customer has a period of 15 calendar days to report any issue with the material, provided that this falls within 6 months of delivery of the product (or invoicing, if the product remains stored at Easypackstore’s facilities).
• The issue must be reported by email to b2bshop@estal.com and must contain sufficient detail to assess the scope, nature and extent of the claim. If insufficient information is provided, Easypackstore will make the relevant form available to the customer. Easypackstore has a maximum period of 20 days to assess the request.
• If the non-conformity is accepted, Easypackstore will take the appropriate corrective action as soon as possible and at no cost to the customer.
• The customer must retain all material subject to the claim in the same condition in which it was delivered.
• Easypackstore shall not be liable for any damage caused or claimed by the customer if the customer has continued to use products considered defective after detecting any fault, defect and/or lack of quality, or after submitting a complaint regarding the product.
• Easypackstore will not assume any costs that have not been previously agreed with the customer.
• In all cases, any dispute raised by the customer shall not entitle the customer to suspend or delay payments due to Easypackstore, nor to suspend the performance of the contract.
• Under no circumstances shall Easypackstore be liable for any direct or indirect damages or costs incurred by the customer in relation to third parties, whether arising from failure to deliver or from manufacturing defects.